FAQ

As an exclusive partner of FOX , we receive remaining quantities of components from discontinued models as soon as they are no longer available in the current range. They are no longer produced and are therefore strictly limited.

We may also carry parts that cannot be ordered in the shop. Please send us an email at info@mtbclassicparts.com. We will be happy to help you with any questions you may have.

Yes, as a commercial dealer, we offer a statutory warranty of two years. During this period, we will replace or repair broken parts free of charge. The fourteen-day right of withdrawal also applies.

Yes. parts are not used, but unused parts that have never been sold. We also offer you inexpensive parts from our garage that have been used in our repairs and custom bikes - for example, because we didn't need them. These components are also new, but perhaps without the original packaging.

The part number is a unique number that makes each part - each bolt or seal - clearly identifiable. You can find it in the exploded view or the part lists of your fork or shock model on the official website of FOX. To find the list for your model, you need the serial number. This can be found on the frame of the fork or Shocks.

All prices in our store include VAT. B2B customers from EU countries can enter their VAT ID in the shopping cart to receive a VAT-free invoice.

Yes, as we deliver via DHL, you will receive your order number by email.

If your order is damaged due to our fault, we will replace it free of charge. Please send us an email to info@mtbclassicparts.com with your order number and a detailed description of the defect.

Once we receive your order, we will ship it within two to five business days. Delivery via DHL usually takes three business days. You can find your individual shipping costs in your shopping cart—orders over $80 are shipped free of charge.